Privacy Policy

When you contact us or book a job, we may collect:

• Your name, phone number and email address
• The address of the property and any access notes (for example, gate codes, pets, or the best time to visit)
• Which service you need and the details of the job
• Whether you are the client, a family member, a support coordinator or an aged care case manager
• Quotes, invoices, payment records and messages between us
• Photos of completed work

We do not need health information to do our work. Please don't send medical details unless they affect safety on site, such as mobility needs that change how we access the property.

When you visit our website, we also collect basic technical information, such as your device type, browser, approximate location and the pages you view. We use Google Analytics for this.

• Through the contact and enquiry forms on our website
• By phone, text, email or WhatsApp
• From a family member, support coordinator or case manager who refers you or arranges work for you
• Through cookies and similar tools on our website

• To reply to your enquiry and prepare a quote
• To carry out the work and contact you about it
• To invoice and keep financial records
• To keep records of the work in case something needs fixing
• To understand how people find and use our website
• To meet our legal and tax obligations

We do not sell your personal information.

We share it only where needed to run the business:

• Coordinators, case managers and funders. If your job is arranged through a support coordinator, case manager or another person paying for the work, we share the job details, quotes and invoices with them.
• Service providers we use, including Google (email, calendar, Google Analytics and our Business Profile), GoHighLevel (our enquiry and client management system), MYOB (invoicing), and our website host. Some of these providers store data overseas, including in the United States.
• Team members or subcontractors who help with your job, limited to what they need.
• Authorities or advisers where the law requires it, such as our accountant or the tax office.

We may take before and after photos of completed work for our records and to resolve any disputes. We will only use photos on our website or social media if you agree, and we will not publish photos that show you or identify your home without your permission.

Our website uses cookies and Google Analytics to count visitors and see which pages are useful. This information is combined and does not identify you by name. You can block cookies in your browser settings, or install Google's opt-out tool for Analytics.

We do not send marketing emails or texts unless you have agreed. Every marketing message will include a way to unsubscribe. Messages about a job you have booked are not marketing.

We keep your information in password-protected accounts and limit who can see it. We keep records for as long as we need them for the business and for legal reasons. For example, financial records are generally kept for five years. When we no longer need information, we delete or de-identify it.

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Contact us using the details below. We may need to confirm who you are first.

If you are unhappy with how we have handled your information, contact us first and we will look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The latest version will always be on this page, with the date at the top.

Meilan's Property Services

• Phone: 0412 016 818
• Email: info@meilanspropertyservices.com.au
• Area: West Melbourne and the western suburbs