Terms of Service

We provide Colorbond fencing, gardening and tree work, gutter cleaning and general handyman services in West Melbourne and the western suburbs. Services we offer may change over time.

• Quotes are an estimate of the work described in the quote and are valid for 30 days unless we say otherwise.
• A job is booked when you accept the quote, in writing or by message, and we confirm a date.
• If the work turns out to be different from what was quoted, we will tell you before going ahead. Any change in price will be agreed with you, or with whoever is paying, before we do the extra work.
• Larger jobs, such as fencing, may require a deposit. Any deposit will be stated in the quote, or agreed with you beforehand.

• Please make sure we can safely reach the work area, and tell us about gates, locked areas and pets.
• Please tell us about any known hazards, including suspected asbestos, fragile roofing, underground pipes, cables or irrigation.
• We may stop or decline work that we think is unsafe. We will explain why, and we will only charge for work already done.
• Someone does not need to be home, but we will ask for your agreement on access before we start.

• You are responsible for confirming where your boundary is. We cannot confirm this, and a licensed surveyor can.
• For fences on a shared boundary, you are responsible for any notice or agreement with your neighbour required under the Fences Act 1968 (Vic).
• Please tell us about any buried pipes, cables or irrigation you know of before we dig. We take reasonable care, but we cannot be responsible for underground services we were not told about and could not reasonably have found.

• Some trees are protected by council rules or overlays. Please tell us if you think a tree may be protected. Unless we agree otherwise in writing, the property owner is responsible for any council permit.
• Green waste removal is only included if the quote says so.

• We will clean gutters we can safely reach. We may decline roof or gutter access where it is unsafe.
• Repairs to damaged gutters are separate from cleaning and will be quoted if needed.

• Invoices are payable within 14 days of the invoice date, unless we have mutually agreed otherwise.
• We accept payment by bank transfer, and by other methods where we have agreed to them.
• If a coordinator, case manager or family member pays for the work, they are responsible for the invoice. If they do not pay, the person who booked the job remains responsible.

Many of our clients have their work arranged or paid for through a support coordinator, case manager or family member. We are happy to provide quotes and invoices in the format they need.

We are not a registered NDIS provider.

It is the responsibility of the participant, coordinator or payer to confirm that the work can be funded under the relevant plan or package before the job goes ahead.

• Please give us at least 24 hours' notice if you need to cancel or move a booking, unless we have mutually agreed otherwise. We may charge for any costs we cannot avoid, such as materials already ordered.
• Outdoor work depends on the weather. If it is unsafe or unsuitable, we will reschedule with you. This is not treated as a cancellation.
• If we need to change a booking, we will contact you as early as we can.

We take care to do the work properly and to leave the area tidy. If something is not right, please tell us as soon as you can so we can look at it.

Our services come with guarantees under the Australian Consumer Law that cannot be excluded. Nothing in these terms limits your rights under that law.

Subject to your rights under the Australian Consumer Law and any other law that cannot be excluded, we are not liable for loss or damage that was not reasonably foreseeable, or for problems caused by conditions we were not told about or could not reasonably have seen.

• The information on this site is general. It is not a quote, and prices and availability are confirmed only in a written quote.
• The content, logo and design on this site belong to Meilan's Property Services. Please don't copy or reuse them without our permission.
• Please don't use the site or its forms to send spam, harmful content or anything unlawful.
• Our site may link to other websites. We are not responsible for their content.

If you are not happy with something, please contact us first using the details below. We will respond as soon as we can, and aim to sort it out fairly. If we cannot resolve it, you can contact Consumer Affairs Victoria.

We may update these terms from time to time. The terms in force when your quote is accepted are the ones which apply to that job.

These terms are governed by the laws of Victoria, Australia.

Meilan's Property Services

• Phone: 0412 016 818
• Email: info@meilanspropertyservices.com.au
• Area: West Melbourne and the western suburbs